Helpware / Live Support

Email Ideas Live Support is software that lets our support technicians see your screen and control your mouse and keyboard.

Please note all support is governed by our Support Policy, below:

Support Policy:
Paid customers before February 2010	Phone, Email, and Helpware support is included. Customer service hours are Monday - Friday, 8AM to 5PM Eastern Time. Call 423.434.4200, or use our support form.
Paid customers after February 2010	Installation support is included via the contact form below. Please provide as much information as you can so our Tech Support team can address your question.

Only use this Live Support if directed to by an Email Ideas Technician.

Please close any confidential information before starting your Live Support session.